Returning Products & Refunds sells the highest quality plumbing products in Canada. has trusted relationships with our suppliers, and if your shipment is not to your satisfaction or is lacking in any respect please contact us and our customer service agents will ensure that your needs and expectations are properly addressed.

General Returns or Exchanges has a 30 day return policy; we accept returns within 30 days of you receiving your order. If you are unhappy with your product, it is unused and still in its original packaging, will accept your return.  To return your product, you will be responsible for all shipping costs unless the product is defective. Depending on the product, there may also be a restocking fee (purely on a cost-recovery basis) for special ordered items. To begin the return process, please contact Customer Support by email at If you have any further questions regarding the shipping process, please visit our Shipping Information page.

Defective Returns
If the product you have received is defective or incorrect upon arrival, we ask you contact within 30 days. Our customer support team will help you get you replacement products in a timely manner. After the 30 days has expired, defective products default to the product warranty and you must process a return through the manufacturer. If you require contact information for the manufacturer for a warranty return, please contact us via email at

Damaged Returns
Please inspect all merchandise immediately upon arrival. In the unfortunate event that an item arrives damaged or missing parts, please contact immediately upon the item's arrival. If any of the products you have received are damaged, please list the damage details on the Bill of Landing. Damage not noted may not be covered for refund. On delivery, you also may refuse products if they are obviously damaged.  It is imperative that you DO NOT discard damaged products. After contacting to report a damaged item, the damaged item becomes the property of the carrier and they have 30 days to either inspect, pick-up or discard the products.

Once we have received your return and it has been inspected, will notify you with a follow up email. Furthermore, we will either approve or reject your refund depending on whether the product has remained in its original packaging and is in suitable resale condition. If the product has been used or is in anyway damaged upon receipt, will contact you directly to discuss a resolution.

Missing Parts
In the unlikely event that you receive an order with missing parts, suggests you first contact the manufacturer. Manufacturers will often provide the missing part quickly and free of charge. If you are unable to reach the manufacturer, or need some assistance doing so, contact us for further assistance.